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Membership

What is the cost to enroll? How much will I be billed each month?

Members pay for their plan of choice ($19.95, $99.90). Each month, you will be billed for your plan of choice.

Are there any hidden fees associated with MD Plus?

No!

Are there any restrictions because of age or current medical conditions?

You must be at least 18 years of age to hold an individual membership position with MD Plus. You must be at least 18 years of age to call in and speak to a physician. Parents or guardians of minors will need to call in to the services on behalf of the minor.

Can I use any MD Plus discounts with my insurance program?

No, you must use either one service or the other. They cannot be used in conjunction with each other.

How do I utilize my extra benefits?

The 800 number on the front of your MD Plus Membership Card is a directory tree which will direct you to additional MD Plus services.

What is the MD Plus Membership Card?

All MD Plus members receive a membership card. The MD Plus membership card not only has all the phone numbers pertaining to your membership services, but it also doubles as a prescription discount card.

Do all of my family members receive a membership card?

It is up to the account holder to determine if additional family members receive a MD Plus membership card. Children under the age of 18 will not receive a card.

How do I add my family members to the plan/ get membership cards for them?

Simply contact the corporate office via phone or email to request membership cards/add dependents to your plan.

What are the ID numbers on the bottom right of my membership card?

The information on the bottom right of the membership card is used for prescription discounts. When you call in to the Pharmacy Help Desk, you will need to provide the listed Member ID, Group ID, and BIN number to the agent. The pharmacist will also need this information to provide your discount when you pick up your medication.

How does the prescription drug discount work?

The discount card is a free service included with all plans. The MD Plus prescription drug program can provide savings on both generic and name brand prescriptions. It allows for unlimited use by the member and their family. Prescription drug costs vary by provider due to differences in both retail and wholesale prices for their products. In the unlikely event the usual and customary charge (retail price) is lower than the MD Plus card discounted price, members will pay the lower price. Always confirm the discounted price with the pharmacy prior to picking up your medications. Participating pharmacies have the right to refuse any discount program.

Can I use the prescription discount card the same day I enroll?

Yes, immediately after enrollment you will receive a welcome email. In the Welcome email, there is a link to your temporary prescription card, you may use this temporary card until your membership kit arrives in the mail, which takes approximately 10-14 business days.

Electronic Medical Record/HIPAA Compliance:

Will this membership keep my medical information private?

All personal health information is stored in our HIPAA Compliant Electronic Medical Record (EMR), and will not be shared without your prior consent. MD Plus enforces and is compliant with HIPAA Privacy and Security regulations.

Corporate Office:

What are the MD Plus corporate and Client Relations office hours?

The Corporate office and Client Relation Teams are available Monday – Friday, 9am-5pmEST. Phone (888) 625-2629.

Once I enroll, how long does it take for a membership kit to be mailed to me?

It does take about 10-14 business days for your membership kit to arrive at the address listed on the account. If members have not received a membership kit within that time, we ask that you call the corporate office (888) 625-2629.

Account Information:

How do I change/update my contact information?

You can change/update any of your contact information/billing information from your Back Office, or, members can contact the corporate office for assistance with updating any information.

Can I change my plan levels?

Yes, by calling the corporate office, you can adjust your plan level.

When am I billed

Members are billed on the same date that you enrolled each month. For example, if you enrolled on the 15th of the month, then you will automatically be billed on the 15th of every month.

How do I pay for my membership?

Memberships are paid each month via electronic credit or debit card (Visa, Master Card, Discover, AMEX). The credit card used for initial enrollment is automatically stored and charged for the monthly membership fee. Card information can be changed at anytime.

How do I cancel my membership?

On the bottom of all of the web-pages, there is an “Easy Cancel” button. Also, members can email or call the corporate office (888) 625-2629.

Member Services:

When can members call in and speak with a 24Hr Physician?

Our 24 Hr. Physicians are available 24 hours a day, 7 days a week, 365 days a year.

When do I have to pay a Consultation Fee?

When calling in to speak to a 24Hr Physician, a $35.00 consultation fee will apply to Basic and Ultimate members.

Legal Services:

How do I access the legal services?

Call the 800 listed on the front of your membership card and listen to the prompts. Once you select the desired legal service, an agent will ask for your Member ID number.

Who can use the Legal Services?

MD Plus VIP members and their families.

Patient Advocacy:

When can I use the Patient Advocacy service?

If you are a VIP member and have at least $1,000 of medical bills resulting from one experience, you could be eligible to participate in our Patient Advocacy program.

How do I start my case?

Please call the 800 listed on the front of your membership card and select option (4). An agent will talk with you regarding your case to determine if you qualify for the program. If so, then the agent will submit your case the Patient Advocacy program.

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